Our Returns, Refunds & Complaints Policy at Barnes Florist
Fresh Flowers Guarantee in Barnes
At Barnes Florist, we pride ourselves on delivering only the freshest flowers to households and businesses across Barnes and the surrounding area. As a trusted local florist, your satisfaction is our top priority. Every bouquet or arrangement leaving our shop is carefully hand-crafted and quality checked, so you receive nothing but the best. Our fresh flowers guarantee means you can order with confidence, knowing your flowers will arrive vibrant, fragrant, and as stunning as you expect.
Damaged on Arrival Policy
If, in the unlikely event, your flowers arrive damaged or not as described, please notify us immediately upon receipt. To help us resolve the matter swiftly, we ask that you contact us within 24 hours of delivery. Please retain the product and packaging, and if possible, provide supporting details such as the delivery date, the nature of the damage, and photographs. This helps us process your request efficiently and offer the best solution.
Our Freshness Window
We’re committed to the quality and longevity of every arrangement we deliver. Our flowers are guaranteed to remain fresh and beautiful for a minimum of five days from the point of delivery, provided they are cared for correctly. If you follow our care instructions and your flowers deteriorate within this window, please let us know as soon as possible. We always strive to ensure our customers in Barnes enjoy florals that last.
Refund & Replacement Options
Your peace of mind is important to us. Should your flowers not meet our freshness guarantee, or if they arrive damaged, we offer the following remedies:
- Replacement: We can arrange for a prompt replacement of the item, delivered at no extra cost to you.
- Refund: Alternatively, you may opt for a full or partial refund, depending on the nature of the issue and product involved.
We will assess each situation fairly and efficiently, based on the details you provide. Our team is committed to ensuring all customers across Barnes are treated with care and respect throughout this process.
How to Raise a Complaint
If you are dissatisfied with any aspect of our service or products, please let us know promptly. Your feedback is vital in helping us maintain the high standards we promise to the Barnes community. Our complaints process is simple:
- Contact our customer care team, explaining your concern in as much detail as possible. Include your order details and the date of delivery.
- Our team will investigate the matter and respond within two working days with a proposed resolution.
- If further investigation is required, we will keep you updated throughout the process and ensure a satisfactory outcome is achieved as quickly as possible.
Trusted Local Service—Your Satisfaction Matters
Barnes Florist has worked hard to establish a reputation for reliability and excellence among local households and businesses. We value every customer and stand behind our fresh flowers guarantee, seamless returns and refunds process, and attentive customer care. Your happiness is our priority, and we’re always here to help should you need us.
Thank you for choosing Barnes Florist—your trusted local partner for beautiful, fresh flowers and outstanding service in Barnes and beyond.
