Terms & Conditions for Online Flower Delivery at Barnes Florist

Introduction

Welcome to Barnes Florist, your preferred choice for online flower delivery in Barnes and the surrounding areas. These Terms & Conditions (“Terms”) govern your use of our website and all flower ordering services provided online by Barnes Florist. By placing an order or otherwise engaging our services, you confirm your agreement to these Terms. Please read them carefully before making a purchase. These Terms apply to all customers, including residents of Barnes, Mortlake, East Sheen, Putney, and nearby locations who use our online flower delivery service.

1. Placing Orders

All orders placed through the Barnes Florist website are subject to acceptance and availability. Our website showcases the flowers, arrangements, and gifts we offer for delivery across Barnes and neighbouring areas. To place an order, select your items, provide accurate recipient and delivery details, and complete the checkout process. You will have the opportunity to review and amend any errors before submitting your final order for processing.

After submitting your order, you will receive an automated email confirmation acknowledging receipt of your request. This confirmation does not constitute formal acceptance of your order but confirms that we have received it. Formal acceptance and contractual agreement occur once your payment is processed and we dispatch the goods for delivery.

If, for any reason, we are unable to fulfil your order (for example, due to stock unavailability or delivery issues), we will contact you as soon as possible to discuss alternatives, issue a substitute item with similar value and aesthetics (with your consent), or process a refund where appropriate.

2. Flower Substitution Policy

At Barnes Florist, we strive to ensure every online flower delivery matches or exceeds your expectations. Occasionally, due to seasonal variations or supply constraints, certain flowers or foliage may be unavailable. In such cases, we reserve the right to substitute with items of equal or greater value, matching the theme and colour palette of the original selection as closely as possible. We aim to communicate any significant substitutions prior to dispatch, whenever feasible.

3. Pricing and Payment

Prices for all floral products and delivery charges are displayed clearly at the time of placing your order. Prices are stated in British Pounds Sterling (GBP) and include VAT where applicable. Deliveries to Barnes and surrounding areas may attract different fees depending on distance, order value, or same-day delivery requests; such costs will be clearly outlined prior to order completion.

We accept major credit and debit cards, as well as any other payment method specified on our website at the checkout. Your card or chosen payment method will be charged at the time of order placement. Your financial information is protected by industry-standard encryption during processing, and no payment details are held on our servers beyond that necessary for transaction completion.

In the event of payment failure or a suspected fraudulent transaction, we reserve the right to cancel your order or request alternative payment before dispatching any goods.

4. Deliveries

Barnes Florist offers online flower delivery services across Barnes and the local area, including Mortlake, Castelnau, Putney, East Sheen, and neighbouring zones. Please ensure that all recipient details, including address and contact number, are correct at the time of ordering. Incorrect or incomplete information may result in delayed or failed delivery for which we cannot accept liability.

We endeavour to deliver on your requested date; however, delivery times are approximate and cannot be guaranteed due to factors beyond our control (such as traffic or inclement weather). Should we encounter circumstances that impede prompt delivery, we will attempt to notify you with an updated timeframe.

If our delivery attempt is unsuccessful due to the recipient’s absence or inaccessible premises, we will try to leave the flowers with a neighbour or in a safe location as indicated in the delivery instructions. A calling card will be left where possible. In the absence of neighbours or safe places, we will contact you to arrange redelivery or collection. Additional charges may apply for repeat delivery attempts.

5. Amendments and Cancellations

You may amend or cancel your order free of charge up to 24 hours before the scheduled delivery date. To request changes or cancellation within this period, please contact us using the details provided on our website. Once your flowers have been prepared or dispatched, amendments and cancellations may no longer be possible. For same-day or next-day orders, please notify us as early as possible, as we process these promptly after receipt.

If you wish to cancel outside our stated timeframe, we will do our best to accommodate your request; however, a cancellation fee may be deducted to cover costs already incurred. Where a refund is due, we aim to process it within 5-7 working days using the original payment method.

6. Non-Delivery and Returns

In the unlikely event your flowers are not delivered on the specified date, please inform us promptly. We will investigate the matter and, when appropriate, arrange a redelivery at no extra cost or offer a full or partial refund. This policy applies unless the non-delivery resulted from circumstances beyond our reasonable control, such as incorrect recipient details supplied by you.

Due to the perishable nature of flowers, returns are generally not accepted unless the product is damaged, faulty, or not as described. Please raise any concerns within 24 hours of delivery, providing photographic evidence where possible. If your claim is verified, we will arrange for replacement flowers or a refund according to your preference.

7. Quality and Satisfaction

Barnes Florist is committed to delivering the freshest, highest-quality flowers available for online delivery across Barnes. Floral arrangements are prepared by experienced florists to order using seasonal blooms. While colours, stems, and appearance may vary from the images shown on our site, we guarantee their freshness at the point of delivery and strive to match your selection as closely as possible.

If you are not satisfied with the quality of your delivered flowers, please contact us within 24 hours of receipt. Eligible complaints may result in a partial or full refund, replacement, or other mutually agreed solution.

8. Customer Obligations

By placing an order, you confirm that: (1) you are legally entitled to use the chosen payment method; (2) all information supplied is accurate and up to date; and (3) you have any necessary authority or consents for making deliveries to someone else, where applicable. You are responsible for ensuring the recipient is available at the delivery address or a safe place is designated for drop-off if nobody is present.

9. Liability and Limitations

Our liability in respect of any order is strictly limited to the price paid for the relevant goods and delivery. Except in cases of personal injury or death caused by negligence, fraud, or where precluded by law, Barnes Florist will not be liable for indirect or consequential losses, including loss of profits, goodwill, reputation, or data arising in connection with our services or website.

We do not accept liability for failed or delayed deliveries resulting from incorrect delivery information supplied by you or factors outside our reasonable control, such as severe weather, public events, or natural disasters. Our services and products are provided as described, and we do not warrant that they will always meet your exact expectations in terms of appearance or longevity once delivered, as cut flowers are subject to environmental variables including handling and care.

10. Events Outside Our Control

If an event outside our reasonable control prevents us from fulfilling our obligations (including strikes, extreme weather, transport issues, or supply chain problems), we will notify you as soon as possible. Our obligations will be suspended for the period of the event, and we will offer revised delivery or a refund where appropriate.

11. Intellectual Property

All content on the Barnes Florist website, including text, images, graphics, and branding, is the property of Barnes Florist and is protected by copyright and intellectual property laws. You may not reproduce or use any part of our website content for commercial purposes without prior written consent.

12. Privacy & Data Protection

Your privacy is important to us. Barnes Florist complies with UK data protection law and uses personal information solely for order processing, delivery, customer service, and, where you consent, marketing communications. Please see our full Privacy Policy on our website for details regarding how your data is handled and your rights regarding your information.

13. Changes to These Terms

Barnes Florist reserves the right to review and update these Terms & Conditions as necessary. Any updates will be posted on our website and take effect immediately. Please check this page regularly to ensure you are aware of any changes that may affect your use of our online flower delivery services in Barnes and its neighbouring areas.

14. Governing Law and Jurisdiction

These Terms & Conditions, and any disputes or claims arising in connection with them or our online flower delivery services, are governed by English law. Any dispute arising from or related to these Terms or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact and Customer Service

If you require further information or have queries regarding these Terms & Conditions, please refer to our website’s contact page for ways to reach our customer service team. We are happy to assist customers throughout Barnes and the surrounding areas with any questions regarding online flower orders, deliveries, or any other aspect of our service.

By ordering with us, you confirm your acceptance of these Terms & Conditions. Thank you for choosing Barnes Florist for your online flower delivery in Barnes and nearby locations.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barnes, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barnes.

For assistance with orders, returns or account queries, please fill out the Contact Us form.